Frequent Asked Questions...

Q.1 Where is my order?

You can track your order using Order ID or AWB no. here: Track Order.

You can also find your Order ID and AWB no. in the confirmation email or Whatsapp Message you sent to you earlier.

Q.6 How will i receive the refund for my return product?

Q.5 What Are Return Request Processed?

Q.4 What is your Return And Exchange Policy ?

Q. 3 Can I Modify My Order?

Q.2 Can I Cancel My Order?

Yes! In case of non-embroidery products, we accept order cancellation requests if the order is not dispatched from our warehouse. In the case of embroidery products, we are so sorry, we would not be able to cancel the order as our team would have already started the custom embroidery process. Embroidery products are specially customized for you and cannot be resold. Please email us at support@grogoo-lifestyle.com or Whatsapp us with your Order ID on +91 7458941422.

For non-embroidery orders, we can modify your order if the order is not yet dispatched from our warehouse and for embroidery orders, we would not be able to modify the order as our team would have already started the custom embroidery process. Embroidery products are specially customized for you and cannot be resold.

We offer a hassle-free 7-days return and exchange policy from the date of delivery. Refunds are initiated within 5 days after the return items are picked up. Please note that embroidery orders are not eligible for returns and exchanges.

Once your return request is approved, our logistics partner will pick up the items within 2 working days. The returned item will undergo quality checks, and refunds will be initiated within 5 days after the items are picked up.

For prepaid orders, the refund amount will be credited back to the original payment method after a deduction of FLAT Rs. 100 as a reverse shipment fee. For Cash on Delivery orders, you will receive store credits in the form of a Grogoo gift card sent to your registered email address.